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I have run out of memory. 99% being used. Can I add more…

Customer Question
I have run out...

I have run out of memory. 99% being used. Can I add more memory ?re?

Technician's Assistant: What's the brand and model of your product?

Zte model z983

Technician's Assistant: What have you tried so far with your ZTE product?

Went to Walmart and asked for memory card. when installed phone said more storage added not memory

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Hardware version z983HW1.o Android version 7.1.1

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Added cleaning software to close apps, deleted all but most needed apps phone still freezes and says 99% memory used

Submitted: 8 months ago.Category: Android Devices
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Answered in 1 hour by:
12/13/2017
Android Device Expert: Harry, IT replied 8 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,827
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 8 months ago
Can I add more ram?
Android Device Expert: Harry, IT replied 8 months ago

The phone cannot add internal memory to it.

You can install a SDcard and move pictures to it or you can try a factory reset on it.

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