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I've had my zen pad for a couple of years now but now it…

Customer Question
Good afternoon, I've had...

Good afternoon, I've had my zen pad for a couple of years now but now it won't turn on

Technician's Assistant: Have you done a hard reset on your ZenPad by holding down the power button until it vibrates or beeps?

Nope I didn't even know that was a thing I'll try it now

Technician's Assistant: Has there been any recent damage to your device (e.g. from dropping it or getting it wet)?

No, it doesn't leave my bed side table

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

There was a symbol that popped up, it was was wire with three other connections, what does that mean? and how long does it take for a hard reset to work? 10 seconds?

Submitted: 8 months ago.Category: Android Devices
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Answered in 2 hours by:
12/13/2017
Android Device Expert: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: Android Devices
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Android Device Expert: Aparna Indresh,
 replied 8 months ago

May I know the exact model of your Zen pad?

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