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My voice mail is carried y Verizon even though I am a

Customer Question
My voice mail is...

My voice mail is carried y Verizon even though I am a TracFone customer/user. When I try to access my Voice Mail I get the message "Welcome to Verizon. and then "Your feature update could not be completed." I need help I need Voice Mal.

Technician's Assistant: When were you last able to use your TracFone phone?

I use my TracFone daily and have used it several times today. The latest about 11:45 this morning.

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I just cannot access my Voice Mails.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No I have not tried Factory Rest. I will try my Smartphone Expert. Thanks

Submitted: 7 months ago.Category: Android Devices
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Answered in 15 minutes by:
12/13/2017
Android Device Expert: Ashik, Android Tech replied 7 months ago
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 12,340
Experience: Personal Experience with many Android devices and versions
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

On your phone, open Phone app and dial this number --> *76

This will stop call forwarding. Then dial *86 and this will bring your Voice mail. If not, then call your own number and does it bring Voice mail ?

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Customer reply replied 7 months ago
no, I just get answer Welcome to Verizon and your call cannot be completed as dialed.
Customer reply replied 7 months ago
I am getting message 77010 The Android Device Expert ...
Android Device Expert: Ashik, Android Tech replied 7 months ago

What happens when you call your own number ?

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Customer reply replied 7 months ago
I get the message "Your call cannot be completed as dialed"
Customer reply replied 7 months ago
If I switch to live phone call on my(###) ###-####cell phone can you and I fix my problem(s) on the phone?
Customer reply replied 7 months ago
Will you call me or am I to call you?
Android Device Expert: Ashik, Android Tech replied 7 months ago

I'm afraid the issue on Verizon's end. Have you tried contacting Tracfone. Call them via this number --> 1-***-***-****.

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Customer reply replied 7 months ago
I have contacted TracFone and Verizon and neither would help me.
Android Device Expert: Ashik, Android Tech replied 7 months ago

Call your number and then while it start to call, press # and does it bring anything?

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Customer reply replied 7 months ago
Doesn't work. Says please enter your password ***** then press # but when I do this I get the "call cannot be completed as dialed" etc
Customer reply replied 7 months ago
Cancel. I will call TracFone again. Thanks for trying. Who do I call to cancel all charges?
Android Device Expert: Ashik, Android Tech replied 7 months ago

I'm sorry, I'm out of ideas. I wil opt out and open this question to other experts in here. Sorry

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Android Device Expert: Ashik, Android Tech replied 7 months ago

I'm sorry, I'm out of ideas. I believe this is a Verizon or Tracphone issue than on your phone which is something we can't fix online. I will opt out and open this question to other experts in here. If they have any idea, they will get back to you.

If no one get back to you, then you can call this number to cancel this question and for refund --> 1-***-***-****

Please don't rate the answer anything, so another expert can get back to you or to process refund. Close this page without rating anything and ignore rating requests please.

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Category: Android Devices
Satisfied Customers: 12,340
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