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I have an Alcatel tablet that t-mobile cannot unlock,

Customer Question
I have an Alcatel...

I have an Alcatel tablet that t-mobile cannot unlock, because we do not know what e-mail it qas opened with

Technician's Assistant: Are you logged into your email account on any other devices?

My phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, this would be a blessinggg if they can unlock the mysery

Submitted: 8 months ago.Category: Android Devices
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 6 hours by:
12/14/2017
Android Device Expert: Harry, IT replied 8 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,821
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 8 months ago
I still do not have the proper e-mail address Portis Alcatel device please advise
Android Device Expert: Harry, IT replied 8 months ago

Did you buy the phone used?

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Customer reply replied 8 months ago
No
Customer reply replied 8 months ago
Device Alcatel tablet with the phone number(###) ###-####cannot access it because we do not have the original email address
Android Device Expert: Harry, IT replied 8 months ago

Do you mean it is requesting the Google/Gmail account?

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Customer reply replied 8 months ago
That is correct
Android Device Expert: Harry, IT replied 8 months ago

And you don't remember anything about that account?

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Customer reply replied 8 months ago
There is not much I remember when this device was purchased I got it for my niece and I do believe that it was hurt Google email address on it but when we gave it to them to try and turn it on it did not work they say there is another Google address and I have no idea what it is
Android Device Expert: Harry, IT replied 8 months ago

Unfortunately, there isn't a way around that security feature and the original email address needs to be entered.

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Customer reply replied 8 months ago
In other words this device will not be used even though it has been sitting for a year and I will end up purchasing a new one thank you
Android Device Expert: Harry, IT replied 8 months ago

Yes, that is correct.

I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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