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I purchased an s8 at verizon in july of this year. First off…

Customer Question
I purchased an s8...

I purchased an s8 at verizon in july of this year. First off let me say Im 56 yrs old an use my phone to stay in touch with my wife,kids,and grandkids ! As of monday the tenth my phone is basically junk to me ! According to the loacl verizon store I bought it from Google did an update and now Im locked out of my phone ! They say I had a gmail account and password, I NEVER installed or even heard of such an account

Technician's Assistant: When were you last able to use your phone?

I dropped my wife off at 2 monday afternoon at Pitts. Airport, and it was working because I spoke to my brother around 2:30 but at 3:00 while I was making my 2 1/2 hr. Drive home the screen started changing colors,my home screen and icons were gone and it keeps asking for email and password ***** gmail account to let me in

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Smartphone Expert, I'll connect you shortly.

I have a service policy and drove traight to verizon in Titusville where i bought it and they informed me it was a google/samsung update and there was nothing they can do ? Im on disability an fixed income an need a working phone !

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Very upset with the cost of this that Im locked out and verizon more or less brushed me off

Submitted: 8 months ago.Category: Android Devices
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Answered in 54 minutes by:
12/13/2017
Android Device Expert: Harry, IT replied 8 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,824
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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