Android Devices

Android Questions? Ask Android Device Experts for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Android Devices
This answer was rated:

Its My samsung Galaxy A5. I clicked on voice recognition to

Its My samsung Galaxy A5 JA...
Its My samsung Galaxy A5
JA: What Operating System (OS) are you running on your Galaxy?
Customer: I clicked on voice recognition to try using google assistant and it started a tutorial. It won't stop tutorial. now I can't use my phone. every app I select the voice just tells me what the app is. How do I turn off the tutorial help! I can't take payment from my clients or check my calendar or book clients and I have to be at work in 2 hours
JA: The Smartphone Technician will be able to walk you through that. How long has this been going on with your Galaxy? What have you tried so far?
Customer: I tried powering off and the voice saYS "POWER BUTTON" I have no control over my screen... its been since last night. All I can do is turn off volume to keep from going insane
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: thats it.. I thought if I could remove the battery but I think the design doesn't allow that
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 22 minutes by:
12/13/2017
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 5,083
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.
Verified

Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
  • Please keep this browser open. If you close it, open your email to find links back to this question.
  • I will keep helping you until you're satisfied, please ask as many follow up questions as you need by replying below.
Ask Your Own Android Devices Question

Good morning,

After you read my initial response to you above(please do!), reply and let me know if when you tap on an icon, a blue outline appears on it?

Ask Your Own Android Devices Question
Customer reply replied 1 month ago
You could be of no service to me unfortunately

I am sorry, I do not understand? Did you already resolve it? If not, can you please answer my question to you so I can resolve the issue for you.

Ask Your Own Android Devices Question
Customer reply replied 1 month ago
I wasn't able to click on anything or receive your messages as my phone would not stop with tutorial...I tried calling my cell and got a recording that the number was not In service. As a result I had to go to the place I purchased the phone for it to be resolved. I had to work and access my schedule...take payments...rebok etc. ( massage therapist). It seems my phone was on a setting for blind people? I wonder how to get my refund?

Yes, that was what I was trying to explain to you, is that you were on the Accessibility setting and we can fix that. I will send it in for a refund for you, please consider rating my service to you as good seeing as I was correct about the issue you were having.

Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 5,083
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.
Verified
Answers by Eric and 87 other Android Devices Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
Absolutely...I could see from your question...once I was able to see it...that you knew exactly what I was experiencing. Thank you for your time.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 5,083
5,083 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

5,083 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

716 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

Engineer John C.

Engineer John C.

Engineer

325 satisfied customers

Engineer

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

< Previous | Next >

Related Android Devices Questions
Is there a Real software that will let me hack into my
Is there a Real software that will let me hack into my partners phone to see if she's cheating on me … read more
Harry
Harry
536 satisfied customers
It's not my cell phone. My Ellipis 8 HD tablet was stolen.
It's not my cell phone. My Ellipis 8 HD tablet was stolen. It has been recovered. I received an e-mail on Jan. 7, 2018 at 1:31 AM saying I could reconnect my service on Mobile number ending in #9844. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
I have a J3 smart phone that I have to change how cann I
I have a J3 smart phone that I have to change how cann I save the information on it and transfer to new phone? … read more
Harry
Harry
536 satisfied customers
My ZTE Android has a message" Please contact Customer
My ZTE Android has a message" Please contact Customer Service enable this feature" (Wi-Fi Calling) … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I have Samsung note 5. I just backed up the phone using
I have Samsung note 5. I just backed up the phone using smartswitch. Here's the question. How do i open the contacts file ending in .spba? Kies does not work, not compatible or something.… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
For 3 weeks my Samsung J3 phone will not connect with my
For 3 weeks my Samsung J3 phone will not connect with my NetGear wireless network. It will connect with all other wireless networks. And all of my other devices have no trouble with my wireless networ… read more
Sheri
Sheri
Bachelor\u0027s Degree
105 satisfied customers
I dropped my NuVision 2in1 tablet. The glass broke, but it
I dropped my NuVision 2in1 tablet. The glass broke, but it still turns on and moves from program to program. There are lines in the display. Do I need to replace the whole LCD display? Is it expensive… read more
Harry
Harry
536 satisfied customers
My LG K 20 phone is only 3 months old and the Bluetooth
My LG K 20 phone is only 3 months old and the Bluetooth keeps stopping. It will not stay synced up. … read more
Harry
Harry
536 satisfied customers
Ihave a Samsung GALAXY ACE MOBILE,AFEW YEARS OLD NOW. And it
Ihave a Samsung GALAXY ACE MOBILE,AFEW YEARS OLD NOW … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Is this the support for the Kurio Tablet? Brand new It only
I have put in my profile, the child's profile and connected to my Nook gmail -email address. When I try to download any app it says need permission and when I go in and put in OK and password, it won't accept. … read more
Harry
Harry
536 satisfied customers
Have a J3 will not allow emails to be recieved from gmail.
have a J3 will not allow emails to be recieved from gmail … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
How can not get the LG-X240YK TO UNLOCK IT KEEPS SAYING IT
how can not get the LG-X240YK TO UNLOCK IT KEEPS SAYING IT NEEDS A PASSWORD ***** WAS TOLD IT WAS UNLOCK ALREADY CAN YOU HELP ME … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I had to reset it and now I am unable to find the account
I had to reset it and now I am unable to find the account and password ***** used to set it up. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I get a notice that "this version of MV app is no longer
I get a notice that "this version of MV app is no longer supported. to contact you. Spoke to someone on phone last week and he said to contact web site. What do I need to do. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Need to reset password on tablet. Can't get it open.
Need to reset password ***** tablet. Can't get it open. … read more
Harry
Harry
536 satisfied customers
RINGTONE QUESTION: I have set the ringtone on my new Samsung
RINGTONE QUESTION: I have set the ringtone on my new Samsung Galaxy Note 4 smartphone to a standard, built-in tone that is different from the one the phone was originally set to. I did this via Settin… read more
Harry
Harry
536 satisfied customers
My ZTE mobile opening screen has reduced the are for drawing
my ZTE mobile opening screen has reduced the are for drawing of my unlock pattern from full screen to .5cm square in top left habnd corner … read more
Harry
Harry
536 satisfied customers
Rca tablet is asking for a password after unlocking it.
Rca tablet is asking for a password ***** unlocking it. Hasn't asked this before. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
70 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x