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Trouble signing on to my Samsung Cell phone. Not sure which…

Customer Question
Trouble signing on to...

Trouble signing on to my Samsung Cell phone. Not sure which gmail address attached to cell phone ... tried a couple ... with passwords. No luck. They put in email got a password ***** 3 various one today... no luck! Please help

Technician's Assistant: When were you last able to use your Samsung phone?

Sunday night, turned it off ... then when I turned on it said my storage was corrupt and I was to reset. Went through all the instructions ... then locked out for 24 hours. Best Buy said to take home wait. Now retrying tonight ... no luck!

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I will do anything at this point .... totally frustrated!

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Not really ... have 3 email addresses written down, with passwords but not sure which one is hooked to phone and if they are even right!!!!

Submitted: 7 months ago.Category: Android Devices
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Answered in 2 hours by:
12/13/2017
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,626
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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