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Samsung Galaxy s5 with prepaid Straight Talk. My phone

Customer Question
Samsung Galaxy s5...

Samsung Galaxy s5 with prepaid Straight Talk. My phone screen is showing the following..... Samsung GALAXY Welcome! select language English phone icon Emergency call. this takes me to a program for people with hearing issues. I cannot access anything except this program

Technician's Assistant: When were you last able to use your Galaxy?

3 days ago

Technician's Assistant: Do you have a Google account linked to the phone?

Yes***@******.***

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I have a prepaid phone card through straight talk

Submitted: 7 months ago.Category: Android Devices
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Answered in 5 hours by:
12/13/2017
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,644
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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