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My phone will not transfer pictures to my computer. I went…

Customer Question
My phone will not...

My phone will not transfer pictures to my computer. I went to setting and hit build 7 to 10 times. But nothing changed. This is an emergency. Thanks

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Galaxy 6 android

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

Just what I told you. nothing

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No I just need to download pictures stat. Thanks. The computer says no items so far. Please help

Submitted: 7 months ago.Category: Android Devices
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Answered in 6 hours by:
12/13/2017
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,644
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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