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My Amazon Kindle Fire can receive e-mails; but I cannot

Customer Question
My Amazon Kindle Fire...

My Amazon Kindle Fire can receive e-mails; but I cannot respond - I type the response, hit the icon and it doesn't go through

Technician's Assistant: How old is your Kindle Fire?

Three Years old

Technician's Assistant: What have you tried so far with your Kindle Fire?

I've gone into the settings and all seems o.k. I can receive and answer Facebook -- just not e-mail

Submitted: 7 months ago.Category: Android Devices
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Answered in 1 minute by:
12/12/2017
Android Device Expert: Richard, Android Specialist replied 7 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,276
Experience: Android Systems Specialist
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kindle and send an email.

Let me know the results please

Thank you

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