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I have a droid 2 turbo phone and today i saw that i have a…

Customer Question
Hi I have a...

Hi I have a droid 2 turbo phone and today i saw that i have a green light that is constant on on the front top let of phone what does it mean

Technician's Assistant: What's the brand/model of your phone?

It is on and it has a charge of 70%

Technician's Assistant: How long has this been going on with your phone? What have you tried so far?

Motorola droid turbo 2

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Motorola droid turbo 2 i have restarted

Submitted: 7 months ago.Category: Android Devices
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Answered in 23 minutes by:
12/12/2017
Android Device Expert: Richard, Android Specialist replied 7 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,276
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is the Green light flashing or solid?

Please let me know

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Customer reply replied 7 months ago
solid
Customer reply replied 7 months ago
texting is fine with me
Android Device Expert: Richard, Android Specialist replied 7 months ago

Is the phone still turning on?

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Android Device Expert: Richard, Android Specialist replied 7 months ago

Ok, looks to be the notification that you have notifications on the phone

Swipe from the top of the screen down and clear all notifications

Does it remove it?

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Customer reply replied 7 months ago
cleared all notification and light is still green
Android Device Expert: Richard, Android Specialist replied 7 months ago

If you disconnect charger you see it?

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Customer reply replied 7 months ago
i do charger on or off light stays on
Android Device Expert: Richard, Android Specialist replied 7 months ago

Ok, it is an app you installed that will be keeping this on.

Do you recall the app you installed around the time this started?

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Customer reply replied 7 months ago
i did install an app yesterday i just uninstalled and a soft reboot and light is still on
Android Device Expert: Richard, Android Specialist replied 7 months ago

Ok, I want you to click this link please and follow the steps to restart the phone in safe mode

https://www.verizonwireless.com/support/knowledge-base-180845/

Once it is started in safe mode, is the green light on?

Please let me know

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Customer reply replied 7 months ago
in safe mode light is still on
Android Device Expert: Richard, Android Specialist replied 7 months ago

Ok, looks like a fault in the firmware, we will need to do a factory reset.

Is the data backed up off the phone?

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