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I cannot get on my kindle firer. Nothing happens when I go…

I cannot get on...

I cannot get on my kindle firer. Nothing happens when I go to slide the screen. Can you help me?

Technician's Assistant: When could you last access your Kindle?

About a week ago

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

How do I do that?

Technician's Assistant: The E-Reader Specialist will be able to walk you through that. Anything else you want the E-reader Expert to know before I connect you?

No just that I can't open my kindle.

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Customer reply replied 8 months ago
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Customer reply replied 8 months ago
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Answered in 4 hours by:
12/12/2017
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,606
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Android Devices Question

Try pressing and holding the power button on your Kindle for 1 minute,

Then try using it again.

Let me know if it responds normally again?

ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,606
Experience: Electronic Engineer
Verified
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