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It keeps shutting off when i plug in the charger. Kindle…

Customer Question
It keeps shutting off...

It keeps shutting off when i plug in the charger

Technician's Assistant: What brand and model of e-reader do you have?

Kindle fire? idk

Technician's Assistant: How old is your Kindle Fire?

5 years

Technician's Assistant: What have you tried so far with your Kindle Fire?

Ive tried restaring it but it still shuts off when i plug in the charger and wont power back on until i unplug it, its dead now and idk what to do

Submitted: 7 months ago.Category: Android Devices
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Answered in 16 minutes by:
12/11/2017
Android Device Expert: info tech, Other replied 7 months ago
info tech
info tech, Other
Category: Android Devices
Satisfied Customers: 16,233
Experience: E reader expert
Verified

Hello
Welcome
Whilst this may be a hardware issue I am hopeful you have success doing this>>>
Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help OR if this does not work for you.

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release a payment to me thank you.
Regards
Anthony

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