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On my 3rd fire my parental control password does not work is…

Customer Question
On my 3rd fire...

On my 3rd fire my parental control password ***** not work is it the same as my 2nd is what I thought how can I change it when I can't get to internet

Technician's Assistant: When could you last access your device?

Over month ago it's been awhile

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

No how do I do that

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Ok

Submitted: 7 months ago.Category: Android Devices
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Answered in 16 minutes by:
12/11/2017
Android Device Expert: Richard, Android Specialist replied 7 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,276
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

The only way to remove it is to reset the Tablet, in order to do this, you need to enter it in incorrectly until it offers the option to reset.

Choose to do this and once it has reset you can then set it up again with a new password.

Let me know please how you go

Thank you

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Android Device Expert: Richard, Android Specialist replied 7 months ago

Richard

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