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My HTC one M9 Verizon phone purchased in Australia, will not…

Customer Question
My HTC one M9...

My HTC one M9 Verizon phone purchased in Australia, will not connect to data roaming or Wifi AFTER FACTORY SETTING RESTORE

Technician's Assistant: Does your network appear in the Wi-Fi list on your HTC One?

Yes my Wi-Fi is listed on the phone but will not load.

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

Yes there is a Laptop working fine on the same router.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Data just reads disconnected. Will not connect. All worked before factory reset but battery went flat in a few hours and phone was quite hot.

Submitted: 7 months ago.Category: Android Devices
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Answered in 54 minutes by:
12/11/2017
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
I have previously paid for the service via paypal but the link was closed immediately. When I recovered the website I was instructed to pay again. I saw no alternative but to cancel the paypal payment and have no desire to try again !!!
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