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I can't reset my username or password. I been having this…

Customer Question
I can't reset my...

I can't reset my username or password

Technician's Assistant: When did you last change the password ***** passcode to your device?

I been having this problem for about a week now I had to do a factory reset and now I can't get pass the gmail sign in

Technician's Assistant: Is there a Gmail address linked to your device?

Yes it is I have two but google says it doesn't recognize my recovery email

Submitted: 8 months ago.Category: Android Devices
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 hours by:
12/9/2017
Android Device Expert: Harry, IT replied 8 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,838
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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