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I cannot get rid of an incorrect password, as it involves a…

Customer Question
I cannot get rid...

I cannot get rid of an incorrect password, as it involves a typo. Look at my account,***@******.***. somehow there is an INCRRECT address floating around with a Zero in it, as "*****@******.*** Note the ZERO. That comes up when I attempt to generate a new or corrected password. The software ignores a valid pass word "498 showboat"

Technician's Assistant: When did you last change the password ***** passcode to your Zero?

Six days ago

Technician's Assistant: Is there a Gmail address linked to your device?

I have been using ***@******.*** for a year or so...when I quit Yahoo

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

No, the system just will not let me put in a new password

Submitted: 7 months ago.Category: Android Devices
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Answered in 7 hours by:
12/9/2017
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,605
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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