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I am pauline and my phone number is 917-822-8585. Lg. i was…

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I am pauline brooks...

I am pauline brooks and my phone number is(###) ###-####

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Lg . i was charging my phone and i got a message states firmware update and it says do not unplug the usb connection until process is complete

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

My phone has stopped and i cant not turn it off. I NEED HELP

Submitted: 7 months ago.Category: Android Devices
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Answered in 7 hours by:
12/9/2017
Android Device Expert: ITPeter, Engineer replied 7 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,339
Experience: Electronic Engineer
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Android Device Expert: ITPeter, Engineer replied 7 months ago

How long has the phone been in this state?

If it has been like this for over 24 hours then the update may have stalled.

Press and hold the power button for up to 1 minute to shut it down, then turn it back on again.

Reply back and let me know if that worked?

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