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When I receive a photo text message it will not download. it…

Customer Question
When I receive a...

When I receive a photo text message it will not download. it goes to downloading and stays there, what can I do to correct this problem.

Technician's Assistant: What's the brand and model of your product?

LGL62VL

Technician's Assistant: What have you tried so far?

I really don't know what to do other than turning off the phone and waiting for a short period and then turn it on.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Brand - LG, Model is LGL62VL, android version 5.1.1

Technician's Assistant: How long has this been going on with your LGL62VL? What have you tried so far?

About 1/1/2 weeks, as I said earlier I don't know what to do about it other than turning the phone off and waiting for a short period and then turn it on. Is this happening because the Model of my phone is so old?

Submitted: 8 months ago.Category: Android Devices
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Answered in 8 hours by:
12/9/2017
Android Device Expert: ITPeter, Engineer replied 8 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,650
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Android Device Expert: ITPeter, Engineer replied 8 months ago

Who is your cell carrier?

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Customer reply replied 8 months ago
tracfone
Android Device Expert: ITPeter, Engineer replied 8 months ago

You will need to use the following APN settings on your Tracfone to receive the photo (MMS) message:

See https://www.tracfone.com/apn?lang=en

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