Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I locked my phone and now cant get in. Never used one. Not…

Customer Question
I locked my phone...

I locked my phone and now cant get in

Technician's Assistant: When did you last change the password ***** passcode to your device?

Never used one

Technician's Assistant: Is there a Gmail address linked to your device?

No

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Not at this time

Submitted: 7 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Customer reply replied 7 months ago
I have not received an answer yet on my E-mail
Customer reply replied 7 months ago
have not yet received any info on my E-mail ?
Answered in 5 hours by:
12/8/2017
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,577
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Android Devices Question
Customer reply replied 7 months ago
hello you charged my credit card and did not give any answers please reply back asap to resolve my problem
Customer reply replied 7 months ago
what kind of scam is this your company charged me $50 for a hello response and now you want $25 more dollars to talk to me ???? please give some reason for this or I'm canceling transaction ?????
Customer reply replied 7 months ago
hello harry
Android Device Expert: Harry, IT replied 7 months ago

Hi,

You mentioned cancelling the transaction so I sent it to customer service which means I could not reply.

Do you still need help?

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
Where can I get an "Instruction Manual" for the Fire 8
Where can I get an "Instruction Manual" for the Fire 8 Tablet? I received one as a gift and I don't know one thing about how to use the tablet? … read more
Terry Parker
Terry Parker
Diploma
29 satisfied customers
My wife has a samsung phone and until approx two months ago
my wife has a samsung phone and until approx two months ago was able to download the e mails from her computer but now is unable to do so. Her e mail address for our computer is***@******.***. Verizon… read more
Expert
Expert
Master of Education
32 satisfied customers
I have a new Verizon cell phone which was set up to let me
I have a new Verizon cell phone which was set up to let me open my e-,ail with just a touch. However, I cannot now get into my e-mail on my computer by using my password, and the telephone won't open … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have a new phone and it's my first ne. It's a android. I
I have a new phone and it's my first ne. It's a android. I was trying to login to my device and it thinks I'm someone else so it locked my account. … read more
Harry
Harry
IT
2,577 satisfied customers
For phoneI cant receive texts or google numbers to let me
for phone(###) ###-####I cant receive texts or google numbers to let me into the phone. phone says it has a google lock on it since purchase new at Walmart. … read more
Harry
Harry
IT
2,577 satisfied customers
Why can't I send photos from my phone to my e-mail. It gives
Why can't I send photos from my phone to my e-mail. It gives me a message that says "failed" … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My Google account is locked, and I can't get into my e mail
My Google account is locked, and I can't get into my e mail to receive a new password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have a moto play 7 which locked me out went to Verizon to
I have a moto play 7 which locked me out went to Verizon to get it unlocked, they reset my phone w/new pass word yet I waited 24 hrs before … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I cannot send email on my Samsung 5.1.1 I can receive ok,
I cannot send email on my Samsung 5.1.1 I can receive ok, but get 'error occurred on email server - 530 5.7.1 Authentication required. This started about two weeks ago. I have reentered my password **… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
HAUWEI smart phone display locked. Cant call, receive calls
HAUWEI smart phone display locked. Cant call, receive calls or text. e-mail***@******.*** Clarence Yates… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I deleted all e-mails permanently on my computer which was
I deleted all e-mails permanently on my computer which was yahoo, but I did not know that it would take off all the e-mails on my kindle fire. I need these important e-mails on kindle put back on my k… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I am trying to permanently delete e-mails from my samsung galaxy
I am trying to permanently delete e-mails from my samsung galaxy 3 phone. They appear when you click on contact you are sending message to. on the recipient line, if you click on it, a profile of a fa… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
On google play when I try to buy an app or a song it come up
On google play when I try to buy an app or a song it come up with an error message saying my payment was declined and I may recive an e-mail to verify my account. So I checked my e-mail no e-mail at a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a Samsung Exhibit 4G and I keep getting a "send fail
I have a Samsung Exhibit 4G and I keep getting a "send fail null" message when I try to send an e-mail. Suddenly started happening recently. I have shut the phone off and re-started several time sand … read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
my motorola android bionic was down loading all day yesterday
my motorola android bionic was down loading all day yesterday and then it told me that the update downloads were complete and needed to be installed now my e mails say your email will appear soon, but… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have a Android Bionic, I can get mac.com e-mails but cant
I have a Android Bionic, I can get mac.com e-mails but cant answer them or send new e-mails. This started about two weeks ago, before that everything was fine.… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I cannot seem to use my Verizon service to send an e-mail from
I cannot seem to use my Verizon service to send an e-mail from my Huawei Ascend II mobile phone. Am using the same user name and password XXXXX on my home computer which works fine. Says it is not con… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
my phone has now stopped being able to send pictures via e-mail
my phone has now stopped being able to send pictures via e-mail that i took with the phone. it also doesn't download the pictures now when hooking it up to a pc. i used to be able to do these things u… read more
Answers by Eric
Answers by Eric
Developer
3,199 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x