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How do I back up my Moto Z Droid to my computer? Verizon, I…

Customer Question
How do I back...

How do I back up my Moto Z Droid to my computer?

Technician's Assistant: What Operating System (OS) are you running on your Moto?

Verizon

Technician's Assistant: How long has this been going on with your Moto? What have you tried so far?

I have not tried anything. I just connected my phone to my computer and that's as far as I got.

Submitted: 7 months ago.Category: Android Devices
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Answered in 5 minutes by:
12/8/2017
Android Device Expert: Randy Boman, Technician replied 7 months ago
Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 10,501
Experience: Android Tech
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

To perform the steps below, a USB Type-C data cable or adapter (not included) is required.
A data cable or adapter can be purchased from any Verizon Wireless retail store or at the online store.

  • Pictures or videos can also be transferred to the device from a computer.
  • If using a Macintosh computer, additional software is required in order to transfer files.
  • For a quick overview of Verizon Cloud, watch this video.
  1. Connect the device to a computer using a compatible USB data cable.
    1. If necessary, touch and hold the Status bar (located at the top) then drag to the bottom.
    2. Tap USB charging this device.
    3. Select Transfer files.
      Selected when a green dot is present.
  2. Launch File Explorer or Windows Explorer.
    Using the computer keyboard, press Windows+E ( +E) keys.
    Alternatively, right-click Start then click Open Windows Explorer or File Explorer.
  3. Using File or Windows Explorer, navigate: XT1650 > Internal shared storage.
    XT1650 is listed under the Portable Devices section.
  4. Utilize the computer to copy video or picture files from the following folders into the desired folder(s) on the computer's hard drive:
    • DCIM\Camera
    • Download
    • Movies
    • Pictures
  5. Disconnect the USB cable from the computer.

I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Android Device Expert: Randy Boman, Technician replied 7 months ago

did that work for you?

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