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I have a Nokia Lumia 920. About 3 weeks ago I noticed I have…

Customer Question
I have a Nokia...

I have a Nokia Lumia 920. About 3 weeks ago I noticed I have lost all but the last few weeks of calendar history. Two days ago I made an entry for October 2017 and this has also been erased. I have had no success search the phone for answers but it must be a setting of some sort. Your help will be appreciated.

Technician's Assistant: What Operating System (OS) are you running on your Lumia?

Windows

Technician's Assistant: How long has this been going on with your Lumia? What have you tried so far?

Only about 3 weeks. I am unable to find anything in settings or similar functions.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No thanks

Submitted: 6 months ago.Category: Android Devices
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Customer reply replied 6 months ago
I have been waiting over 50 minutes for a response. I was told the estimated wait time was 8 minutes!
Answered in 20 hours by:
12/8/2017
Android Device Expert: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,380
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
Help still required.
Android Device Expert: Harry, IT replied 6 months ago

Unfortunately, there isn't a way to recover those entries.

If you create a new entry, does it stay?

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Customer reply replied 6 months ago
New entries remain only 3 weeks past their date. Last remaining entry is 27 November.
Android Device Expert: Harry, IT replied 6 months ago

Is it exactly at 3 weeks?

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Customer reply replied 6 months ago
Exactly 3 weeks.
Android Device Expert: Harry, IT replied 6 months ago

Are you using the Windows calendar or did you add Google calendar?

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Customer reply replied 6 months ago
Using Windows calendar.
Android Device Expert: Harry, IT replied 6 months ago

Go into Settings then Email+accounts

Within there, you should see an option to change the sync time.

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Customer reply replied 6 months ago
I have checked Settings - Email and Accounts and the only reference yo sync time is for Bigpond emails currently syncing every 2 hours. No reference to Calendar settings. More help required.
Android Device Expert: Harry, IT replied 6 months ago

Within that option, you should see an option for how long you can sync. Look for something that says 3 weeks

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Customer reply replied 6 months ago
No. Nothing there. As previously stated the only reference to sync in Settings - email and accounts is emails every 2 hours in Bigpond.
Android Device Expert: Harry, IT replied 6 months ago

Open Calendar App and click on the Settings icon.

2. Now, click on Account and then select your account.

3. Click on Change Mailbox Sync Settings.

4. Click on the drop down menu under Download Email from and select anytime.

5. Now, click on Done and then Save.

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Customer reply replied 6 months ago
Ok I have done that so will see if that is the answer. I note today my older sister calendar appointment of 27 November has been deleted
Customer reply replied 6 months ago
Sorry. Should read "my oldest calendar appointment". Will follow up tomorrow to see if the change you have suggested is working.
Android Device Expert: Harry, IT replied 6 months ago

OK let me know

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Customer reply replied 6 months ago
The issue with the Calendar has not been resolved!!. Entries are still being deleted after 3 weeks. Not at all happy. Get someone who can fix this to help me!!
Customer reply replied 6 months ago
I have been asked to rate your service. Until the issue is resolved I will not respond - so far the service is pathetic!
Customer reply replied 6 months ago
Is anyone still trying to help me? The deleting of calendar entries is still happening 3 weeks after last entry. I need the problem resolved. Your urgent help is required. My requests started on 8 December.
Android Device Expert: Harry, IT replied 6 months ago

This is the first time that I have heard back from you since December 11th.

Did you change the mailbox settings for Anytime for every option?

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Customer reply replied 6 months ago
I confirmed the changes to settings had been done on 12 December. I again communicated on 15 December that the deleting of calendar entries after 3 weeks was still happening. The issue has not been resolved.
Android Device Expert: Harry, IT replied 6 months ago

Did you change the mailbox settings for Anytime for every option?

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