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Smart phone s6 problem. I don't know. I need a program on pc…

Customer Question
Smart phone s6...

Smart phone s6 problem

Technician's Assistant: What Operating System (OS) are you running on your S6?

I don't know

Technician's Assistant: How long has this been going on with your S6? What have you tried so far?

I need a program on pc to back-up phone.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Yes, I need to reset the phone and don't want to loos every thing.

Submitted: 7 months ago.Category: Android Devices
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Answered in 5 hours by:
12/8/2017
Android Device Expert: Russell H., Service Tech replied 7 months ago
Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 12,788
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
I advise you to try using SyncIOS. It can be used to backup, and restore also, Galaxy S6 phones, this web page says:

http://www.syncios.com/android-backup/backup-and-restore-samsung-s6-edge.html

If you would rather use another program instead, there is just connecting it to your PC with a USB cable, and if it says 'ALLOW?' on its screen, to tap ALLOW. Then you may be able to access the phone (if it is not too 'broken' or otherwise disordered and not-working) as if it were a disk drive or flash drive attached to your computer, through the drive letter the computer assigns to the S6 phone when connected to it... and copy files off the phone as needed.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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Category: Android Devices
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