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I have a replacement phone and none of the options that i…

Customer Question
I have a replacement...

I have a replacement phone and none of the options that i was told to access will not work.

Technician's Assistant: When were you last able to use your phone?

I have a replacement phone and I am trying to activate it.

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I do not want to lose the info that was on my old phone.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I guess not. I don't really know enough to know if I need to ask any questions

Submitted: 7 months ago.Category: Android Devices
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Answered in 1 minute by:
12/7/2017
Android Device Expert: Richard, Android Specialist replied 7 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,125
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you

Can you tell me please the make and model of the phone with the issue?

Thank you

Ask Your Own Android Devices Question
Customer reply replied 7 months ago
I have an I phone. I am trying to activate it. And I am not a happy camper to say the least.
Customer reply replied 7 months ago
you all first told me 5 dollars refundable and now I see it is gonna be 20 Who are you people? I think I am done with you and please refund any money you have or will draw from my account
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