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Have a magnavox s6 that the screen is broke and phone is…

Customer Question
Have a magnavox s6...

Have a magnavox s6 that the screen is broke and phone is locked but I need to get my text messages and pictures off Is there somewhere I can send it to get them

Technician's Assistant: When were you last able to use your Magnavox phone?

3 months ago

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Really they told me if I do a factory reset I will lose everything

Submitted: 7 months ago.Category: Android Devices
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Customer reply replied 7 months ago
Really need the text messages for the most part and my phone is locked also and my pin does not unlock my phone
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
12/7/2017
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,610
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Android Device Expert: Harry, IT replied 7 months ago

You will need to have the screen replaced in order to get past the lock.

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