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II tried to put a screen lock on my phone and got as far as…

Customer Question
II tried to put...

II tried to put a screen lock on my phone and got as far as putting the pin in and now I can't get any further.

Technician's Assistant: When did you last change the password ***** passcode to your device?

I am a complete dummy I didn't know I had a passcode to my phone.

Technician's Assistant: Is there a Gmail address linked to your device?

Yes it is ***@******.***

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I just want to get my phone back as it was before I tried to put a screen lock on it.

Submitted: 7 months ago.Category: Android Devices
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Answered in 25 minutes by:
12/6/2017
Android Device Expert: Karthik, Hardware Engineer replied 7 months ago
Karthik
Karthik, Hardware Engineer
Category: Android Devices
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Android Device Expert: Karthik, Hardware Engineer replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Can I have the make and model of the phone?

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Customer reply replied 7 months ago
It is a Motorolla that's all I know probably 5 years old and a cheap one
Android Device Expert: Karthik, Hardware Engineer replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any backup of your Phone in Cloud or Computer? The reason why I am asking is we can go ahead and try doing reset on the Phone which will erase all the data and the password. If you have a backup, we can restore the data and contact back to your Phone.

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Customer reply replied 7 months ago
no
Android Device Expert: Karthik, Hardware Engineer replied 7 months ago

Do you have access to this email *****@******.***? Sometime some of your contacts and phone might stored in google drive.

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