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I bought a moto g5 plus phone unlocked I'm on Walmart family…

Customer Question
I bought a moto...

I bought a moto g5 plus phone unlocked I'm on Walmart family mobile plan, got a sim card from Walmart. did activation on the phone with Walmart representative, I can make phone calls but no internet connection unless I'm on a wi fi connetion

Technician's Assistant: When did you last change the password ***** passcode to your Moto?

I tried a tonight about ten minutes ago via instructions but didn't work

Technician's Assistant: Is there a Gmail address linked to your device?

Yes

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

No, i have a gmail address so i think that's it. i only got the phone activated saturday

Submitted: 7 months ago.Category: Android Devices
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Answered in 4 hours by:
12/5/2017
Android Device Expert: Joel Kalman, Electrical Engineer replied 7 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 1,021
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

There is a setting for that. I do not have a Moto smartphone, so I do not know exactly how you would navigate the menus to find it, but it goes something like this: Settings > Connections > Data Usage > Mobile Data > Enable Mobile Data. This setting enables you to access mobile data on the internet over the cellular network.

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Android Device Expert: Joel Kalman, Electrical Engineer replied 7 months ago

If you have any questions or have problems with this advice, please let me know so that I can provide you with the additional support that you need. My goal is to provide you with the best possible customer service. If you are satisfied with my advice, please take a moment to rate my services.

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Customer reply replied 7 months ago
I got more informative information doing my own research before I used the just ask option. I found it Very annoying/disappointing to read your reply being that I actually paid for "expert" a do vice. I am getting a refund.
Customer reply replied 7 months ago
You have got to be kidding me! Lol
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Joel Kalman, Electrical Engineer
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