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I had to factory reset reset my samsung phone. It is asking…

Customer Question
I had to factory...

I had to factory reset reset my samsung phone. It is asking me for my google account password ***** I cannot provide. I entered my recovery email and received a code but it was not the correct one. I went through the steps again, more than once, but I have not received a second code via email. I am unable to use my phone.

Technician's Assistant: Are you logged into your email account on any other devices?

Not currently

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My phone is an old phone number that i NO LONGER KNOW BUT MY NOOK HAS MY current phone #.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don't think so

Submitted: 7 months ago.Category: Android Devices
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Answered in 1 hour by:
12/5/2017
Android Device Expert: Joel Kalman, Electrical Engineer replied 7 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 1,023
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Android Device Expert: Joel Kalman, Electrical Engineer replied 7 months ago

You can use the web browser on your computer to go to www.gmail.com and select the Forgot Password ***** to work out your password ***** where you have more control than you do on your Android smartphone. Then, after you reset your password ***** you can use it to reregister your smartphone. However, you need to know that it can take anywhere from one day to one week for the Google registration servers to get your password ***** the gmail servers.

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Android Device Expert: Joel Kalman, Electrical Engineer replied 7 months ago

If you have any questions or have problems with this advice, please let me know so that I can provide you with the additional support that you need. My goal is to provide you with the best possible customer service. If you are satisfied with my advice, please take a moment to rate my services.

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Joel Kalman
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
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Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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