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My Samsung Galaxy S6 will not hold a charge. I've tried

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My Samsung Galaxy S6 will...
My Samsung Galaxy S6 will not hold a charge. I've tried everything - different ports, different USB cables, different mobile charging devices...It's almost dead now. It's my only phone. I'm freaking out!I haven't damaged it - It's never been dropped or anywhere near water. I have it covered in a very protective case.
Submitted: 7 months ago.Category: Android Devices
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
12/5/2017
Android Device Expert: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,933
Experience: Android technician
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

How old is the phone?

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Customer reply replied 7 months ago
Perhaps a year
Customer reply replied 7 months ago
I can't speak on the phone with you because my battery is almost dead.
Customer reply replied 7 months ago
It's my only phone.
Android Device Expert: Josh, Technician replied 7 months ago

Over or under a year old?

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Customer reply replied 7 months ago
I purchased it from Wal-Mart in November of 2016. It was brand new - it was part of the Total Wireless program. I paid over $500 for it. (Stupidly.)
Customer reply replied 7 months ago
It's been a great phone! It does everything I need.
Android Device Expert: Josh, Technician replied 7 months ago

Unfortunately, it is out of warranty then and it would need to be repaired locally by a cell phone repair shop.

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