Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My Android, AT&Taccount, Samsung account, google accounts…

Customer Question
My Android, AT&Taccount, Samsung...

My Android, AT&Taccount, Samsung account, google accounts are being hacked. I recently got notices in the mail from Direct TV which I do not have, relaying my movie packages. What do you think is going on?

Technician's Assistant: Does your network appear in the Wi-Fi list on your Android device?

I’m not sure what u mean. I do have a direct tv app, but do not use it.

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

They used to be. I am 99% sure it is my ex husband doing this. I am literally afraid to set up my lap top computer. Also, although AT&T fraud dept confirmed my safety, my PIN number continues to change. None of my google accounts on my phone are safe.

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

My AT&T account was already established, as was my Samsung account. However, the detective involved in my case needs proof that it is my ex. I also received a letter from Gallagher NAC advising of credit and identity fraud. That this person has my social security number. As I mentioned I keep getting mail from Direct TV. I WAS DENIED OF Direct TV as they claimed I had an outstanding bill that went to collections. I KNOW I payed them in full and turned in our equipment. Their mail is confirming my movie package...My texts are being altered. My emails deleted, or frozen. I was locked out of FB, Had to send them a picture of my ID. THERE’s probably more...

Submitted: 7 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 4 hours by:
12/4/2017
Android Device Expert: All Around Tech, Computer Enthusiast replied 7 months ago
All Around Tech
All Around Tech, Computer Enthusiast
Category: Android Devices
Satisfied Customers: 7,472
Experience: .All around general repairs and diagnosis
Verified

Hello,

Thank you for allowing me to assist you, my name is Joe and I will be happy to help you with your concern today.

What type of info are you looking for in regards ***** ***** above info?

Thanks,

Joe

Ask Your Own Android Devices Question
Customer reply replied 7 months ago
This is so overwhelming. Is it possible for you to call me?
Android Device Expert: All Around Tech, Computer Enthusiast replied 7 months ago

Unfortunately at this time I do not know what exact info you are looking for and as such I am not sure if I could then offer you the info you seek, I may, but for me to know I would first need to know what type of info you are seeking?

Thanks,

Joe

Ask Your Own Android Devices Question
Customer reply replied 7 months ago

What I need is for you to confirm my intuition, that my exband has been hacking into my former computer, and android. His name is Jason**********************

Android Device Expert: All Around Tech, Computer Enthusiast replied 7 months ago

I am not sure in what way we could help you accomplish that?

Ask Your Own Android Devices Question
Customer reply replied 7 months ago
Why? What further information do you need?
Android Device Expert: All Around Tech, Computer Enthusiast replied 7 months ago

We are a support site, we do not have access to your accounts. I do see that you have fraud departments already looking into the matter which means they will be able to tell who is doing it through their investigation. Your best thing that you may be able to do is change your passwords to something there is no way he could know and change all or your security info, what I mean is that if you can use a forgot password ***** and it gives info about questions for you that he knows the answer to then you will need to change those questions, try changing them to an answer not related to the question but make sure to keep a pad with those answers so that you do not forget. Next I'd contact all 3 credit bureaus and put a fraud lock on your account so that no one can open new credit with your info and so that you are notified when someone does try to do so. From there, there is sadly not a whole lot someone can do, this is sort of like when people file fraudulent taxes or use other peoples info, there is little the actual person can do and sadly the results of such always hurt the consumer until the issue can be resolved. Hopefully they eventually work a best system into place where it isnt so easy for people to commit fraud. If you already have a case (involving law enforcement) then it may be something down the road where they gather Intel from his computer as proof but I am not entirely sure how all that works and you would need to speak with the person in charge of your case for any info like that as to what they can or cannot do.

Ask Your Own Android Devices Question
Customer reply replied 7 months ago
Joe, this has been a tbree year nightmare. I'd rather be phhsically stalked! How were you able to see forensics was involved? Thks is probably TMI, but when my ex was shacking up with his married employee, he destroyed his credit, as he stopped paying the mortgage payments. This is his REVENGE. He simlly couldn't handle the pressure from the responsibilities of children and a home. I have changed user ID'S/PASSWORDS, CELL NUMBERS, and with my head down, No, I suck at creating good User ID's/passwords.
Joe, he ks doing tbis to the most severe extent of psychologocal abuse imaginable. I change my security apps, and pfffttt...within an hour they are reversed. He has access to all of my texts/phone calls/emails/what I search online, most recently, emails have gone missing, and texts have been modified. I can tell when my phone calls are being recorded. He can literally be a contact person of mine, texting me!! The latest thing has been all of these letters from Direct TV, aparently, he has gone through this app (I never activated it) and is now using my information to use all they have to offer!!Detective Brown from the Novi Police Dept has relayed, I need SPECIFIC INFO CONNECTING TO JASON. I did this!! I had not set up my AT&T account, went in, and it said Patriciabaranbubik. Ummmm...okay. Then I clicked on "DO NOT KNOW USER ID AND PASSWORD". It came back with, how would you like us to reset: had a portion of my ex's email, and the last four of his cell. I CALLED THE POLICE.
During my meeti ng with detective Brown he relayed, " How do we know this isn't from a past joint account?" I said, the cell phones have ALWAYS been in my name. Its never been a joint account. This wasn't good enough aparently. There was something I must have said that brought him to get forensics involved. They had my previous phone for days. It ran reports for OVER 30 HOURS!!! My phone had been synced with his devises don't you know. AT LEAST I KNOW! Whatever he is doing, he is making it impossible for them to confirm he is who is doing this. Again, making me look and come across like I'm crazy!!
I sent Detective Brown a voicemail relaying both AT&T fraud and Samsung have confirmed my ex has been managing my accounts. No return call. Its as though he isn't seeing the fear and danger behind all this!! My password ***** my Amazon account was changed. My kids school principal called me late last week ripping me a new asshole as she'd been trying to contact me "all day" a few days prior, AND I HAVE NO RECORD OF HER CALLING?!?! In addition, my phone will say I've 6 voicemails, but guess what?? THEY ARE NOT THERE!! I spoke with someone from Gallagher NAC who sounded genuinely concerned. He could hear it in my voice. Their forensic department is involved.
Question. If the Novi forensic peeps couldn't tag Jason with anything after running all those reports, how can this company help me? Did you knkw that if you Google hacking online, it will GIVE YOU SPECIFIC INSTRUCTIONS ON HOW TO DO SO?? My stomach dropped!! The irony of it all is, people don't HACK unless they knlw they can get away with it!! Right? I'm in a master's program. I failed a class because of satonic ex!! My university reports/communication resides through gmail don't ya know. So many reports I'd spent hours upon hours on, either deleted or modified. I am currently taking a break from the program because of all of this!Is it possible for him to go through Uverse or direct TV, to hack into my phone/computer?
What other devices could he be using to get into all of my data? How do I keep it together KNOWING everything is at hjs access? He WANTS me to crack. I have 4 children, one of whom is special needs. I don't know how to keep going like this without coming across like a crazy person! He walked from his children. The only thing I did was confront him about his affair, and ummm...UPS'd all the phone records (IN MY NAME) to her husband.
I was devoted, and there for him always, and he turned our world upside down.
Emailing, is the only way we communicate. He keeps sending me SMS messages. Why?
So my point is, he gets my email address, and pfffttt...goes in and changes my password! BAM!!
ANY, ANY further advise you can give me I'd be so grateful. Your company mislead me. I paid $5 which turned into $35 and after telling them my circumstance told me you all would help. Meanwhile, I am scraping by to make ends meet.Please do whatever you can to help me, or delete my account and reimburse me as I was mislead.Sincerely,
Tricia
Android Device Expert: All Around Tech, Computer Enthusiast replied 7 months ago

Tricia,

Actually I have no way of knowing anything about what or who is involved including any forensics, I was just giving examples.

In terms of things like the cell phone being past joint accounts I can see their point, they need proof in terms of a date something was changed or an account was established, to me for instance this would mean an account using your husbands contact info but under your personal info after the problems started and showing the date being after so that their was no way it could be joint, that's my assumption on that but I am not in law enforcement I am just on the technical side of electronics.

Some suggestions I have would be to put a lock on your credit as I previously stated, as well and I realize this isn't easy, I would cancel your currently used email and create a new one even with a different provider if you need to such as gmail, aol, etc, this way he has no clue what you are using and only give it out to those you trust, you can create another "junk" email per say and only use it for accounts, this way if there's any way he gets the info changed you can simply delete that email, create another new one and start over, he will be hard pressed to change your account info if he cannot find your valid email to try and use, same goes for your phone, if needed go and cancel that phone number, I'd even go as far as canceling the account, explain to the phone provider "why" they should then be able to set you up with a new account and a new phone and account number, again set up using a user name he would not be able to guess, an email he doesn't have for you, and answer security questions incorrect to what they are asking, if you change all info there is no way he should be able to change your info then on your accounts.

In terms of your cell phone, once you change your account and phone number you will also want to restore the phone which will delete everything on it as apps can be put on that gather info and or know your location, or honestly you could also just ditch that phone and get a new one as well, there are many ways around what he is doing with the exception of him using your personal info.

For me I'd go through all the steps I have mentioned, if this is all happening then in my opinion your best to get the upper hand and get ahead of the problem, if you change accounts, numbers, personal info, passwords, email, put a lock on your credit accounts, etc, you should be ahead of the problem to where he cannot change your info, while he has your working email and email you used for accounts and knows your info, he will be able to go in and change things.

Try to remain calm and don't feed into what he does, I realize that's hard but if you take the above steps you should be headed in a right direction of preventing him from changing your accounts/info. The phone account, phone number and restoring the phone is also very important. When you put a lock on your credit, any time someone tries to open new credit in your name it will prompt the company because of the lock, the only way for them to continue is for them to speak with the person the account info is for which in this case is you, so if they speak to him that will trigger a problem, and if he tries using another female they also ask certain questions about your past but if he knows those correct answers that may cause a problem, but you can call each credit agency to lock your credit from anyone using it further.

In terms of hacking that is an whole other matter, you should also get any info from your computer(s) that the police need or anyone else and then do a clean restore on your computers as well and do not install any problems not trusted to help keep him out of that as well, you should also if you have a wireless network go into the router settings and change the log in info and then also change the wifi password ***** one highly encrypted t help prevent him getting in.

There's not much I can do other than offer those suggestions.

Thanks,

Joe

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask All Around Tech Your Own Question
All Around Tech
All Around Tech
All Around Tech, Computer Enthusiast
Category: Android Devices
Satisfied Customers: 7,472
7,472 Satisfied Customers
Experience: .All around general repairs and diagnosis

All Around Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
Is nothing wrong with my computer it is my samsung galaxy s7
hello there is nothing wrong with my computer it is my samsung galaxy s7 that is not working. somebody hacked into my google account messed it all up i had to do a factory reset on my cell and now goo… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I deleted my contacts accidentally on my samsung galaxy J7.
Hi this is ***** *****, i deleted my contacts accidentally on my samsung galaxy J7. I have tmobile and they directed me to(###) ###-#### which was supposed to be google. They accessed by laptop and th… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
I am having issues rebooting an s8+ that I am trying to use.
hi I am having issues rebooting an s8+ that I am trying to use. It was my brother's phone, but he recently passed away and although I do not want/need any of his information from the phone itself, I w… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I require help to re-register my Kiindle after stupidly
i require help to re-register my Kiindle after stupidly de-registering to attempt overcome an indicated Account problem. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I need help with both gmail and yahoo mail. I think I talked
I need help with both gmail and yahoo mail. I think I talked with you guys yesterday Dave Erb… read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
I am currently receiving many Facebook messages each day. This
I am currently receiving many Facebook messages each day. This feature was enabled by my grandkids who do not know how to disable this feature. It constantly fills up my phone memory. I know how to de… read more
Cris
Cris
60 satisfied customers
To fix my inability to receive my 2 step code by phone (neither
to fix my inability to receive my 2 step code by phone (neither phone works) I failed to take care of my backup code i'm directed to a verification challenge page which doesn't seem to be in the steps… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I got the following message and want to access the books that
I got the following message and want to access the books that I have on kindle to make sure that have complied with the law, however, I am not successful in accessing the books I have listed to review… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
my phone was stolen, I can't find the account that my contacts
my phone was stolen, I can't find the account that my contacts were saved to, can you help?… read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
My voice mail password XXXXX been changed by someone other than
My voice mail password XXXXX been changed by someone other than me. Plus the Verizon VMware icon has been removed and replaced with unknown icon. Basically my vm has been hacked! I have reset password… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
my verizon galaxy sIII has a msg in Gmail saying that my google
my verizon galaxy sIII has a msg in Gmail saying that my google account recovery phone number changed. what does this mean? it also states that if i didnt make this change (which i didnt) that someone… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
When using android google on my nexus 7 I type in the business
When using android google on my nexus 7 I type in the business name and the result is the correct address and location but the wrong phone number and other details how do I fix this… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
i have a kindle fire HD and i cannot connect to facebook through
i have a kindle fire HD and i cannot connect to facebook through the kindle. I was able to download a facebook app and use that but when i wanted to download a picture it wanted me to connect through … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
i am trying to update my google wallet account back on my smartphone
i am trying to update my google wallet account back on my smartphone galaxy sIII phone and I am unable to do so. I was trying to purchase musice and movies yesterday and i was declined and in order to… read more
Andrew
Andrew
IS Technician/Hardware Specialist
Bachelor\u0027s Degree
139 satisfied customers
ive forgotten my google password XXXXX my keypad is now locked
ive forgotten my google password XXXXX my keypad is now locked up. how do i get my phone unlocked???… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,197 satisfied customers
When I take a pic with my droid, the picture can be viewed
When I take a pic with my droid, the picture can be viewed from my phone, but when I send it elsewhere or try to share it, only a blank gray image is received?… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,197 satisfied customers
How can I get my gmail account reinstated after forgot paswo
My son hit factory reset on his android Droid 2. When trying to reinstall his Apps, he forgot his gmail password, and have not been able to access his apps etc. I have tried the password XXXXX system,… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,197 satisfied customers
my cellphone Samsung Captivate a Galaxy s with service by AT+T
my cellphone Samsung Captivate a Galaxy s with service by AT+T was stollen on Jan 9th. I immediatly stopped service. Phone number XXX XXX XXXX Patricia I just received my monthly statement, even thoug… read more
Waitongu2
Waitongu2
Sr. Application Support Eng
Bachelor\u0027s Degree
76 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x