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I am trying to reset my zte phone, I keep getting this

Customer Question
I am trying to...

I am trying to reset my zte phone, I keep getting this message..."This device was reset. To continue, sign in with a Google Account that was previously synched on this device," I don't know my google account that was synched on this phone. I beleive my phone was hacked. How do i do a factory rest like it was new out of the box?

Technician's Assistant: Does your network appear in the Wi-Fi list on your ZTE phone?

Yes i have a home wifi

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

Yes

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Not that i can think of

Submitted: 7 months ago.Category: Android Devices
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Answered in 1 day by:
12/5/2017
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,626
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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