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Can’t remember password to my smartab. Honestly not sure…

Customer Question
Can’t remember password *****...

Can’t remember password ***** my smartab

Technician's Assistant: When did you last change the password ***** passcode to your device?

Honestly not sure it’s my sisters, she recently passed away and trying to open it but everything I use that I can think she’d set for won’t work. I could reboot it to factory but then I’ll loose everything she had on it

Technician's Assistant: Is there a Gmail address linked to your device?

I don’t know I know she has a yahoo address which I been able to get into but not sure about a gmail

Submitted: 7 months ago.Category: Android Devices
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Answered in 20 hours by:
12/3/2017
Android Device Expert: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,961
Experience: Android technician
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 7 months ago
I do. Please and thank you
Android Device Expert: Josh, Technician replied 7 months ago

Unfortunately, the only way around the feature is to perform a factory reset.

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