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It's an old phone. Can you help with that's? It's an old
I haven't used it in years. I just can't remember the password … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
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I set up two levels of security which was not a good idea
I set up two levels of security which was not a good idea for me. I had a password ***** with fingerprint. I used the fingerprint mostly, but rebooted phone because of problem opening apps. After whic… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I have just done a system upgrade and now am locked out. Not
I have just done a system upgrade and now am locked out. Not recognozing my patter, can't use finger print … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I have a Samsung s7 edge phone that I am locked out of
I have a Samsung s7 edge phone that I am locked out of because I forgot my screen password ***** only have 2 attemps left before it wips my phone … read more
Ashik
Ashik
Master's Degree
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Locked myself out of my phone went so far as factory reset
locked myself out of my phone went so far as factory reset it it still asking for gmail account to which I have no idea what the password ***** when I try to recover it sends text message to my phone … read more
Josh
Josh
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Associate Degree
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Im locked out of my Samsung 6s Is there anyway to get into
im locked out of my Samsung 6s Is there anyway to get into it with doing a factory resest? … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I found out too late that my mobile is not backed-up, so I'm
I found out too late that my mobile is not backed-up, so I'm told I need to factory reset to use my mobile again. I will lose everything; contacts, pictures, text, etc. My Android, Samsung phone using… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
I'M FRAN, AND I'M LOCKED OUT OF MY SAMSUNG 4G GALAXY
HI, I'M FRAN, AND I'M LOCKED OUT OF MY SAMSUNG 4G GALAXY TABLET... FOR SOME REASON IT WASN'T RECOGNIZING MY FINGER PRINT SCAN...YOUR HELP IS GREATLY APPRECIATED. .THANKS… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I CAN NOT GET INTO MY PHONE I WAS USING THE FINGER PRINT
I CAN NOT GET INTO MY PHONE I WAS USING THE FINGER PRINT ACCESS AND IT WOULD NOT UNLOCK PHONE FORGOT PASSWORD ***** E-MAIL ADDRESS TRIED TO SET UP NEW PASSWORD ***** IT IS ASKING FOR OLD ONE I HAD MY … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
My ZTE metro device my screen is locked wit a pattern I've
My ZTE metro device my screen is locked wit a pattern I've forgot the Pattern unlock it .. without loosing my data how do I unlock it… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
My new LG L39C will not connect to the internet, either via
My new LG L39C will not connect to the internet, either via 3G or WiFi. Phone functions (callling, text messaging) all work normally. Do I need to do some type of reset, and if so will i loose the cur… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
i locked my phone with a security password ***** i forgot the
i locked my phone with a security password ***** i forgot the password, how can i unlock it… read more
Kriptokrit
Kriptokrit
Technician
723 satisfied customers
My son has a Galaxy S3 i9000. He set up a password ***** the
My son has a Galaxy S3 i9000. He set up a password ***** the phone (not the screenlock, but a phone password). He doesn't remember it after changing. I have tried doing a factory reset (using the thre… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I am locked out of my phone because i forgot my google account
I am locked out of my phone because i forgot my google account information. I recieve phone calls but it won't let me dial out or text without this information.… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
978 satisfied customers
I have a Samsung Galaxy Phone and somehow i am locked on the
I have a Samsung Galaxy Phone and somehow i am locked on the screen for emergency calling and cannot get rid of it and back to my texting, etc… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
978 satisfied customers
Hello I have tried to reset the pattern lock on my samsung
Hello I have tried to reset the pattern lock on my samsung galaxy fit GT-S5670 and i am left with a screen that says "RAMDUMP Mode (ARM9 mode) at the top of the screen and the samsung logo in the midd… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
978 satisfied customers
My screen is locked. I took the battery out and put it back
My screen is locked. I took the battery out and put it back in. It is still locked. Is there anything else I can try? :(… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
978 satisfied customers
Hi, my Samsung Galaxy S II lock button is not working. Im
Hi, my Samsung Galaxy S II lock button is not working. I'm not sure what I've done, but it came up saying that it was 'downloading do not turn off target' so i reset it with power, volume up and home … read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
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Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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