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Need a factory reset as I'm locked out of my phone

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Need a factory reset as...
Need a factory reset as I'm locked out of my phone
Submitted: 7 months ago.Category: Android Devices
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Answered in 2 hours by:
12/2/2017
Android Device Expert: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: Android Devices
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Android Device Expert: Aparna Indresh,
 replied 7 months ago

May I know the exact make and model of your phone?

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Customer reply replied 7 months ago
My phone is a Samsung Galaxy note 5
Customer reply replied 7 months ago
I don't have access to a phone as I am locked out of may phone. I don't have another phone to use.
Customer reply replied 7 months ago
I have no alternative but to go through it online talking to you.
Customer reply replied 7 months ago
Hello?
Android Device Expert: Aparna Indresh,
 replied 7 months ago

Sorry for the delayed response we can do the hard reset on your phone but you will lose your data in your phone so may I know if you have the back up of your data?

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