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My RCA tablet toch. Slightly after I bought it. The touch…

Customer Question
My RCA tablet toch ...

My RCA tablet toch

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

Slightly after I bought it

Technician's Assistant: Do you plan on doing the work yourself?

Yes

Technician's Assistant: Anything else we should know to help you best?

The touch pad does work, but only on the extreme edge.

Submitted: 7 months ago.Category: Android Devices
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Answered in 1 day by:
12/4/2017
Android Device Expert: Richard, Android Specialist replied 7 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,275
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the exact model of the Tablet?

Thank you

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Customer reply replied 7 months ago
RCT6873W42 Black
Android Device Expert: Richard, Android Specialist replied 7 months ago

Thanks

Can you disconnect the power cable then hold the power button in for 60 seconds then release

Once done, power it on and tell me how it then functions.

Thank you

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Customer reply replied 7 months ago
Only lower left microphone icon responds but does not do anything. Have to go to meeting will check back latter
Android Device Expert: Richard, Android Specialist replied 7 months ago

Did the screens switch off when you did my instructions?

Can you get to settings at all?

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Customer reply replied 7 months ago
No observed change in operation. Cannot get to settings screen
Android Device Expert: Richard, Android Specialist replied 7 months ago

Thanks

It is the internal digitizer that has faulted, this controls the touch receiver

I am really sorry about this and you are going to have to return the tablet to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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