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I bought a Moto g 5+, three months ago and now it will not…

Customer Question
I bought a Moto...

I bought a Moto g 5+, three months ago and now it will not open. It also will not allow us to add the monthly charge. Can you help, Best Buy could not.***** *****

Technician's Assistant: What Operating System (OS) are you running on your Moto?

Verizon

Technician's Assistant: How long has this been going on with your Moto? What have you tried so far?

It has been going on for two weeks, I think and we have tried turning it off, but it will not power down, but will not open either.

Submitted: 7 months ago.Category: Android Devices
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Answered in 1 day by:
12/4/2017
Android Device Expert: Richard, Android Specialist replied 7 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,276
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to open the phone?

Please let me know

Thank you

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