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I'm trying to save three pictures from a text meesage into…

Customer Question
Good Morning, Technician's Assistant:...

Good Morning,

Technician's Assistant: Hello. How can I help?

I'm trying to save three pictures from a text meesage into my album ad it doesn't work. I Have a samsaund J3, I click on the pictures and album comes up and I press save and the phone says that the attachment is saved. Then I go look in my album and the pictures are not there.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your J3?

No

Technician's Assistant: Was there a power outage recently?

I run the battery out

Submitted: 7 months ago.Category: Android Devices
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Answered in 23 minutes by:
12/1/2017
Android Device Expert: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Android Devices
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Android Device Expert: Suhasini Velu,
 replied 7 months ago

May I know whether it doesn't show up on the album only if it is saved from a message from a particular person?

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Customer reply replied 7 months ago
I don't know this is the only person that sent me pictures
Customer reply replied 7 months ago
No I want a credit on my account. If you don't I'll just dispute the charge with Mastercharge
Customer reply replied 7 months ago
I believe me if I don't get a credicredit, I will bad mouth to every person I know. I live in a 400 unit and I'll bring this up at a board meeting and every one here will pass this on to their friends and family!!!
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