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Pearl...hope you can give me some good advice/help.....I was…

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Hi, Pearl...hope you can...

Hi, Pearl...hope you can give me some good advice/help.....I was using my cellphone early this morning while at work [overnite announcer at a 24-hour small-market rural radio station], and went into an app I was'n't really familiar with and clicked on something that somehow wiped out my FACEBOOK account, and in the process of attempting to restore that account somehow accidentally wiped out my g-mail account that my employer uses to pass along important info to staff and that staff uses to communicate internally about station business....I also have a separate g-mail account associated with my FACEBOOK account...each mail account has its own password [different ones for each]...my FACEBOOK mail account is still there and accessible with its own password, but my 'work' mail account is nowhere to be found and I don't know how to get it back...that account was set up by my employer and is one that is used by all station staff, not just me, but when I enter my password ***** that account nothing's there, and when I click on the big red M that normally makes that mail account available to me what comes up as a mail address is the one that belongs to my FACEBOOK mail account......I have no idea how I caused this to happen I'm admittedly a bungling technotard when it comes to such things], but the mail that I need access to at work is critical to my job, so any suggestions you have would be greatly appreciated....Thank you in advance for anything you can tell me that might help. :)

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Well, I have on occasion accessed that account from my home PC...all i do is just enter my password ***** thatr account and igt opens right up [I'm not at home right now, and won't be until after 9a.m. tomorrow, so I can't do anything from there right now, and I don't think I could access that account from my cellphone either..don't know...never really tried that before.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Mmmmmm...not sure...probably, but it's been so long ago that this account was set up [probably more than 20 years ago...I've been working here for 28 years], and my employer is the one who set up the account for all in-house and inter-station communications [we have 9 stations in our network].

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think that's pretty much it...I just need to know if there's anything I can do myself to correct this situation, or if it's something I need to alert my employers to so they can restore the account themselves.

Submitted: 7 months ago.Category: Android Devices
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Answered in 1 hour by:
12/1/2017
Android Device Expert: Joel Kalman, Electrical Engineer replied 7 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 1,023
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Android Device Expert: Joel Kalman, Electrical Engineer replied 7 months ago

What are the make and model of your smartphone?

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