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I cannot remember my password on my phone. I updated

Customer Question
I cannot remember my...

I cannot remember my password ***** my phone. I updated something....that was my mistake and now I am locked out.

Technician's Assistant: When did you last change the password ***** passcode to your device?

When I set the phone up. I had an i phone prior and used my passcode everytime I logged on, but with the Blu I never needed it so I did not bother to remember

Technician's Assistant: Is there a Gmail address linked to your device?

I have one

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

What difference does the Gmail address make in the unlocking of my phone, just curious?

Submitted: 7 months ago.Category: Android Devices
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Answered in 5 hours by:
12/1/2017
Android Device Expert: Joel Kalman, Electrical Engineer replied 7 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 1,021
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

What are the make and model of your smartphone?

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Android Device Expert: Joel Kalman, Electrical Engineer replied 7 months ago

1Are you talking about a screenlock passcode or a registration passwod?

Google keeps permanent records on their registration servers of the original gmail or email address used to register every Android device. There is no way to work around this. If you do not know the password, you may be able to work around that, but you must know the email or gmail address.

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Android Device Expert: Joel Kalman, Electrical Engineer replied 7 months ago

Are you talking about a screenlock passcode or a registration password?

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