Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am trying to download the Alexa app without results. All…

Customer Question
I am trying to...

I am trying to download the Alexa app without results. All the apps on Google play state that they are not compatible with either my mobile phone or tablet, both of which are Android devices.My tablet is running 5.0. How can I get this Alexa Dot up and running?

Technician's Assistant: When did this downloading issue start with your e-reader?

It is not an e-reader. It's a RCA tablet.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

If you mean the Alexa unit, I have done that twice, but I don't think that is the issue. The issue is that the app being downloaded doesn't seem to be working. Like I said there is a warning on the app that states the app is not compatible with my two android devices. I have tried the apps that are marked for android specific.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I think that's it.

Submitted: 7 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 4 days by:
12/5/2017
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Android Devices Question
Customer reply replied 7 months ago
No I have already solved it myself 3 days ago.
Android Device Expert: Harry, IT replied 7 months ago

Thank you

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I have a Samsung Galaxy TAb 10.1 model GT-P7510 with android
I have a Samsung Galaxy TAb 10.1 model GT-P7510 with android version 4.0.4. My problem is that I've tried to add the Netflix app and it says it's not compatible. I tried to update the software and it … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Samsung tablet 10.1 and Cell Phone Samsung S6 edge. I am
Samsung tablet 10.1 and Cell Phone Samsung S6 edge. I am trying to get these two devices to communicate so that I can easily share pictures. I can not seem to get these two devices to recognize each o… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I HAVE AN RCA 7" TABLET. I GET MY INFINITY TV ON IT BUT
I HAVE AN RCA 7" TABLET. I GET MY INFINITY TV ON IT BUT WHEN I TRY TO WATCH IT TELLS ME VIDEOS CAN ONLY BE PLAYED THROUGH THE INFINITY TV. AP. I HAVE DOWNLOADED THE APP. BUT ITS KEEPS GOING BACK TO DO… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
hi are u there ive completely run the settings controls
hi are u there i've completely run the settings controls as youve stated but i still get the crash when trying to download from market… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I mistakenly deleted the Kindle app from my android, along
I mistakenly deleted the Kindle app from my android, along with all of the e-books I had purchased from Amazon. Can I retrieve it?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I am trying to get Google chrome and Google chrome cast set
I am trying to get Google chrome and Google chrome cast set up on my android tablet , but I uninstalled the play store (which never worked) thinking I could re-install it, but it seems that I can't do… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I recently changed tablets from a Samsung Galaxy Tab that was
I recently changed tablets from a Samsung Galaxy Tab that was on a 3G contract to a Polaroid tablet that just runs off wi-fi & also has jellybean. My polaroid will not & did not come with a google pla… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
"This app is incompatible with your device" I get this message
"This app is incompatible with your device" I get this message from every app I try to install through Google play. My tablet (new) operating system is Android 4.1.1. If I can't install anything, what… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Hi, whenever I try to access Playstore and some other apps
Hi, whenever I try to access Playstore and some other apps linked to my Google account I get a message "Authentication is required. You need to sign in to your Google account" I tried the articles on … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a pendopad TPC7SLV and I cannot download any of your
I have a pendopad TPC7SLV and I cannot download any of your apps onto this tablet also when I go into google sites the pad comes up as a security warning and I do not know how to get rid of this probl… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I cannot install flashplayer to my samsung galaxy 2 10.1 tablet. The
I cannot install flashplayer to my samsung galaxy 2 10.1 tablet. The response I am getting is that it is not compatible with the device What can I do as I am unable to play most games without Adobe Fl… read more
Answers by Eric
Answers by Eric
Developer
3,199 satisfied customers
I have an Acer Iconia A500 tablet running Android ver. 3.1.
Hi there, I have an Acer Iconia A500 tablet running Android ver. 3.1. I am trying to install an app called "Pandora Internet Radio" but am getting told I do not have "Google Play Store" app installed … read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Ya please can you help me about 2 months ago i purchases a
hi ya please can you help me about 2 months ago i purchases a Archos 10.1. I would like to down load some apps and i was informed that you need to have access to google mail so i set up an account. Wh… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
How do I reinstall google mail to my android tablet. I deleted
How do I reinstall google mail to my android tablet. I deleted it to make room, since I can access it from my brouser I didn't think I'd need it. Then I realized I couldn't download any other apps wit… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have an Android tablet I was given as a promotion. The iReader
I have an Android tablet I was given as a promotion. The iReader is only in Chinese. How do I change display to English. The language in general "settings" is set to English; only my ability to use th… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I am a new owner of a Polaroid 7" tablet running Android Ice
I am a new owner of a Polaroid 7" tablet running Android Ice Cream Sandwich. I tried to download the Xfinity TV app for android from both the Play Google app store and the Amazon Apps for Android stor… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
May wife and I each bought a fine new polaroid tablet 4.0 which
May wife and I each bought a fine new polaroid tablet 4.0 which we both enjoy greatly, yet many programs cannot be viewed due to it not having adobe flash. Looking at this same tablet while viewing am… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have a KOBO VOX and my main computer is a MAC. How do I transfer a d
I have a KOBO VOX and my main computer is a MAC. How do I transfer a downloaded Movie on my iTunes to the KOBO VOX? Also will it play this movie? If I download to work on the MAC and how would I conve… read more
Douglas
Douglas
SEM Specialist
163 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x