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Today I was unable to communicate, I could hear peoplev

Customer Question
Today I was unable...

Today I was unable to communicate, I could hear peoplev calling me but they could not hearv me.I went to Vorizon to see if they could help, but no so I went to the phonehospital and the customer service researched my problem and found that the microphone not able to function is a fault in thid

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

S phone and is not fixable. He also recommented that I not get the same phone as he saw that this has been in issue with many of these phones. I would like to ask for a refund or some sort of replacement other than this phone from Motorola, because it a defect with your product.Please let me know what I can do to reslove this Motorola problem> Motorola moto

Technician's Assistant: You can process your own refund by going to the Order History page and clicking on the "How do I get a refund" link below the amount paid for your question.

This was an insurance replacement so I paid the deductable of $99.00

Technician's Assistant: How long has this been going on with your Moto? What have you tried so far?

I checked with Vorizon and I am out of the one year warrenty, but the phone hospital service men said to ask for additional because this is a motorola defect

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Just want some resolution on my part. They failure of the microphone is a defect in this phone, and not my fault. Thank you for yourhelp!

Submitted: 7 months ago.Category: Android Devices
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Answered in 7 hours by:
11/30/2017
Android Device Expert: Richard, Android Specialist replied 7 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,274
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Has anything been done to try to resolve this as there can be a number of causes for this.

Please let me know

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