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Samsung phone is not charging. A robot appears on the screen…

Customer Question
Samsung phone is not...

Samsung phone is not charging. A robot appears on the screen and says do not disconnect I am downloading. However it does not download or charge

Technician's Assistant: What Samsung model do you have?

Galaxy S5

Submitted: 7 months ago.Category: Android Devices
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Answered in 6 minutes by:
11/29/2017
Android Device Expert: Ashik, Android Tech replied 7 months ago
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 12,347
Experience: Personal Experience with many Android devices and versions
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Your phone somehow booted into Downloading mode. It is a mode that allow you to install new software from computer

Press and hold down the Home, Volume down and Power button at same time until the screen goes off. Then release the buttons and let it load.

If that didn't work, then take out the back cover and remove the battery. Put it back and turn it on. See this video --> https://www.youtube.com/watch?v=V1MDGQzNMYI

Please let me know if that didn't work, so I will continue to help you until we fix the problem

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

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Satisfied Customers: 12,347
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