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Help- this is an emergency- My phone has locked up. It has…

Customer Question
Please help- this is...

Please help- this is an emergency- My phone has locked up. It has accidently been in lock up mode. A menu popped up to enter a finger screen code- script and it locked up. I have never experienced this before. I need to contact my daughter immediately. Please help!.

Technician's Assistant: What's the brand/model of your phone?

Sampson galaxy- I think it is a 7

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

What does that mean?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. How long has this been going on with your Galaxy? What have you tried so far?

This just happened tonight. I accidently put a manual finger code zig zag on screen that I cannot remember and it locked my phone up. This has never happened before nor have I received this prompt. If I do not enter correct code- within 2 more trials- my phone will go back to default and lose all info. My daughter was supposed to return an hour ago and I have no way to contact her or outside contacts. Please help!

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Please help me get my phone access back asap- this is an emergency!

Submitted: 8 months ago.Category: Android Devices
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Answered in 1 day by:
11/30/2017
Android Device Expert: Richard, Android Specialist replied 8 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your Phone. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

Can you tell me what you have tried to do already to resolve this please?

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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