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I have a ZTE straightalk phone. when I try to send a photo…

Customer Question
I have a ZTE...

I have a ZTE straightalk phone. when I try to send a photo with text like I have for years, the phone acts as if I have just received a text. The sound alerts me and the picture hasn't been sent and has a red circle around it with a red circle around an exclamation point. It appears that I sent it to myself and not to the personthat I addressed it to.

Technician's Assistant: What ZTE model do you have? And the Operating System (OS)?

Model: Z818L I don't know what OS is, Laura

Technician's Assistant: How long has this been going on with your Z818L? What have you tried so far?

It has been almost a month. I'm not understanding of cell phones, sorry. I just quit sending any. I took it to Walmart to ask a teck he had no idea.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No I am f No , I am very un savy

Submitted: 8 months ago.Category: Android Devices
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Answered in 1 day by:
11/30/2017
Android Device Expert: Richard, Android Specialist replied 8 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you hold the power button down until you see a menu and choose power off.

then power on the phone and tell me if it then sends.

Please let me know the results please.

Thank you

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Android Device Expert: Richard, Android Specialist replied 8 months ago

Richard

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