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I have yahoo for email all of a sudden phone asks for

Customer Question
I have yahoo for...

I have yahoo for email all of a sudden phone asks for pattern design to access my email I have never setup this so cannot even guess what the pattern is. How do I take this off my phone?

Technician's Assistant: When did you last change the password ***** passcode to your device?

Never have

Technician's Assistant: Is there a Gmail address linked to your device?

Yes

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I dont think so at this time

Submitted: 7 months ago.Category: Android Devices
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Answered in 19 hours by:
11/29/2017
Android Device Expert: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,961
Experience: Android technician
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

What is the make/model of the phone?

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Customer reply replied 7 months ago
Moto G4
Android Device Expert: Josh, Technician replied 7 months ago
  1. Ensure the device is powered off.
  2. Press and hold the Volume Down button for 3 seconds. While still holding the Volume Down button, press and release the Power button.
  3. From the "Boot Mode Selection Menu" screen, select Recovery.
    Utilize the Volume Down button to scroll through the menu options and the Volume Up button to select.
  4. From the "Android system recovery" screen, press and hold the Power button then press and release the Volume Up button to display the menu options.
  5. Select wipe data/factory reset.
    Utilize the Volume buttons to highlight and the Power button to select.
  6. Select Yes -- delete all user data.
    Allow several seconds for the factory data reset process to complete.
  7. Select reboot system now.
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