Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It is a android phone..it has a google lock..and googles…

Customer Question
It is a android...

It is a android phone..it has a google lock..and googles instructions make it impossible to open..It use the email, and I submit the phone number and all I get it "we cannot verify it is you"??? Seriously

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Security question...do not remember. The phone number is ***** number the phone has always had from the beginning...

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Is there a fee for this

Submitted: 4 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 4 hours by:
11/27/2017
Android Device Expert: ITPeter, Engineer replied 4 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 19,727
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Android Devices Question
Android Device Expert: ITPeter, Engineer replied 4 months ago

Go to https://accounts.google.com/signin/recovery

Try recovering the account, but report it as compromised.

Let me know if that works?

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
again, after the verification code is entered they tell me they cannot verify that the email or phone number belongs to ***** *****. So What will it take to get them to verify it...it is the only phone number and email he has had...I give up..why is this so hard
Android Device Expert: ITPeter, Engineer replied 4 months ago

Google have a very secure process to prevent other people from gaining access to your account, so it is important to keep your verification information up to date. You can make several attempts to recover the account, and each time Google will gain a little bit more information about you and will eventually work out if you are the true owner or not.

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
If they keep asking the same questions over and over how can they gain more information about you. Can i just quit google without wiping the phone clean
Android Device Expert: ITPeter, Engineer replied 4 months ago

If you cannot recover the account then you will need to try the following method to wipe the phone and start again, to bypass the verification:

https://android.stackexchange.com/questions/127739/how-to-bypass-verify-your-account-factory-reset-protection

--------------------
Happy Holidays!
Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
Pete.
--------------------

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
I honestly believe no one knows how to remove a Google lock..nothing works, things you recommend do not exist on the phone...I don't see how Google has such power over a Samsung phone ..I pay Verizon not google. And if Verizon doesn't figure this out soon, I may not pay Verizon much longer either
Android Device Expert: ITPeter, Engineer replied 4 months ago

Google use very secure encryption to protect your data, so there is no way to remove it - if there was a way, then there would be no point in anyone using passwords on their phones or trying to protect their personal information.

They do provide a recovery method for you to use in case you happen to forget your password, but you must ensure that the recovery information (email, phone number, etc) is always kept up to date otherwise it won't work.

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
I have tried their way of removing the lock at least 20 times..with no luck..they keep saying they cannot verify it is me!!. really? I give them the phone number, the email they send me a verification number which I send back to them and they still say " can't verify it is you". What will it take. I am not the only one either as the reviews I read say it is impossible to remove the lock...How do they have power over the phone number?? that is not a Google item..it is a Verizon number...and for such smart people, they send a verification number to the phone number, knowing I can't get into the phone to get the text...they know all aspects of the phone is locked, so why do they send texts and emails if I can't get into the phone to get them?? Then they say, use another email that you can see now..so I used another email and they created another username for that email...really what did that do for the locked phone? This is frustrating and extremely a ridiculous way in 2017 to handle this...very time consuming and no results
Android Device Expert: ITPeter, Engineer replied 4 months ago

It is indeed a very secure system and can be very time-consuming to recover.

It may be that your email account has been compromised and they require you to set up another secure email account to recover the Google account.

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
They have not said that...and how would you do that...I already tried another email address that I could see and they changed the username on that one...to no avail. I think I will just have to close my account with Verizon and go to another company...that should get rid of google....just shut the phone down
Android Device Expert: ITPeter, Engineer replied 4 months ago

You said "Then they say, use another email that you can see now" - there are a number of reasons why they might ask you to do this.

Ask Your Own Android Devices Question
Android Device Expert: ITPeter, Engineer replied 4 months ago

You could open up a new Google account, or you could change to a different type of phone altogether, like an iPhone, however it has similar security methods in place and is even more secure than Google, so be sure to make a note of your passwords and keep all of your recovery information up to date.

Ask Your Own Android Devices Question
Customer reply replied 4 months ago
I am done
Was this answer helpful?
Ask ITPeter Your Own Question
ITPeter
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 19,727
19,727 Satisfied Customers
Experience: Electronic Engineer

ITPeter is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,190 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

716 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

Engineer John C.

Engineer John C.

Engineer

325 satisfied customers

Engineer

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

< Previous | Next >

Related Android Devices Questions
I HAVE JUST PURCHASED A KONKA R8A HOW THE DO I ANSWER THE
I HAVE JUST PURCHASED A KONKA R8A HOW THE HELL DO I ANSWER THE INCOMING CALLS THE ANSWER OPTION DOES NOT ALLWAYS APPEAR ON MY SCREEN....FRUSTRATING! … read more
Harry
Harry
1,407 satisfied customers
My Android smartphone (LG Tribute) gets very warm - 39
My Android smartphone (LG Tribute) gets very warm - 39 Celsius - when I'm not even really doing anything - I'm only browsing Internet, typing email, etc. What might be causing this, and at what temper… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I didn't use my galaxy 8 for more then 24hours, now my phone
i didn't use my galaxy 8 for more then 24hours, now my phone says it is coded and need a password ***** i don't have, I allways use fingerprint what can I do ? … read more
Harry
Harry
1,407 satisfied customers
I have my deceased husbands Galaxy Note 4. I let a relative
I have my deceased husbands Galaxy Note 4. I let a relative use it and did an non factory reset. Now it is locked. I would like to get it working and use it. How can I unlock it so I can use it? … read more
Harry
Harry
1,407 satisfied customers
Just purchased a new amazon fire 7 tablet w. Alexa. I turned
just purchased a new amazon fire 7 tablet w. Alexa. I turned it on to get it … read more
Harry
Harry
1,407 satisfied customers
My phone is stuck on optimizing app. Around 6pm
My phone is stuck on optimizing app JA: When did you last charge your phone? Customer: Around 6pm JA: Have you tried a force reboot (pressing and holding the Power button)? Customer: Yes JA: Anything … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
SPRINT MESSAGES ON CELL PHONE LOUD WAKE UP BABIES & SICK
SPRINT MESSAGES ON CELL PHONE LOUD WAKE UP BABIES & SICK PEOPLE NO MORE SPRINT MESSAGES TO ME. HAVE ASKED BEFORE… read more
Harry
Harry
1,407 satisfied customers
It's my Galaxy S8. I forgot my password and can not use my
It's my Galaxy S8. I forgot my password ***** can not use my phone at all … read more
Harry
Harry
1,407 satisfied customers
My phone rings but the screen stays black. I have to turn it
My phone rings but the screen stays black. I have to turn it on and go through security before I can answer the call. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
I lost my Smasung Galaxy 7 device, prob. Stolen How can I
I lost my Smasung Galaxy 7 device, prob. Stolen How can I recover photos or contacts through cloud??? … read more
Harry
Harry
1,407 satisfied customers
How can I delete my PIN number, the one when you first start
How can I delete my PIN number, the one when you first start your phone. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I have a nexus 5 and it won't call. When I try to it just
I have a nexus 5 and it won't call. When I try to it just beeps continually. I can text but can't call … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have an Acer ONE 10. I received a notice from Microsoft
I have an Acer ONE 10. I received a notice from Microsoft that I had to update my version of 10 because it will no longer be updated. This I did with no problems. After updating the speakers woundn't … read more
Neil
Neil
Associate Degree
2,630 satisfied customers
May I with Ameen? It's an AT&T Trek hd2 tablet. Androit. The
The problem is that some kind of setting messed incoming email… read more
Harry
Harry
1,407 satisfied customers
While talking there is a sound that sounds like someone is
While talking there is a sound that sounds like someone is on the line - dial tone type noise....? … read more
Harry
Harry
1,407 satisfied customers
Google keeps crashing on the Samsung Galaxy Tab A. 1 year.
cold restart, removed apps to make sure it wasn't a memory or storage issue; called Samsung, they had me delete the google cache; reloaded the app … read more
Harry
Harry
1,407 satisfied customers
How do i trans.my accts from computer to kindle fire. I ,t
how do i trans.my accts from computer to kindle fire … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
I NEED TO PAY FOR INTERNATIONAL PHONE CALLS TO DOMINICAN
I NEED TO PAY FOR INTERNATIONAL PHONE CALLS TO DOMINICAN REPUBLIC, MY PHONE NUMBER IS(###) ###-####… read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
155 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x