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My samsung j36 keyboard has stopped working. I can't unlock…

Customer Question
My samsung j36 keyboard...

My samsung j36 keyboard has stopped working. I can't unlock my phone with my password ***** get into the settings. my phone also wont turn off. I've tried taking the battery out and restarting it but it doesn't work. I can still receive calls but can't do anything else without a functioning keyboard

Technician's Assistant: When were you last able to use your phone?

Yesterday

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No have not tried that. I can't even unlock my phone to get into settings

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I don't think so

Submitted: 7 months ago.Category: Android Devices
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Answered in 1 hour by:
11/26/2017
Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,581
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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