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My daSome audio and music got deleted from my phone. I have…

Customer Question
My daSome audio and...

My daSome audio and music got deleted from my phone. I have looked everywhere and can not find them.

Technician's Assistant: What's the brand/model of your phone?

LG Stylo 2 V

Technician's Assistant: What Operating System (OS) are you running on your Stylo?

I'm not really sure. I think its Android.

Technician's Assistant: How long has this been going on with your Stylo? What have you tried so far?

It happened 12AM this morning. I just got the phone a couple days ago and had not backed it up yet. Ive just looked around to try and find the trash can. I downloaded 2 recovery apps but they didn't work.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I don't think so.

Submitted: 7 months ago.Category: Android Devices
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Customer reply replied 7 months ago
I have been waiting for 1 hour and 30 minutes and have not received a response yet. It just keeps telling me that my estimated wait time is 8 minutes. I have already paid and did not want to leave this page and be out my money without getting any help.
Customer reply replied 7 months ago
Now I have been waiting for 4 hours. I have not spoken to anyone. I would like to cancel my question and get a refund.
Answered in 5 hours by:
11/26/2017
Android Device Expert: ITPeter, Engineer replied 7 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,387
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Android Device Expert: ITPeter, Engineer replied 7 months ago

Sorry for the delay, however it is not clear what got deleted;

please clarify what you mean by "daSome audio and music"?

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Customer reply replied 7 months ago
Some of my music and audio files were deleted.
Customer reply replied 7 months ago
My daughter was on my phone listening to music and she deleted all my songs and voice recordings that I had on my phone.
Customer reply replied 7 months ago
I have been trying to look for my trash but can not find it to recover them.
Android Device Expert: ITPeter, Engineer replied 7 months ago

Where were the files stored? e.g. on the phone's memory, or on a memory card?

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Customer reply replied 7 months ago
My older stuff was saved on a memory card and the stuff I just downloaded recently was saved in the phones memory.
Android Device Expert: ITPeter, Engineer replied 7 months ago

Ok, it may be possible to recover the deleted music using special recovery software and a computer.

There are several different software packages available to do this, however the following link for Dr Fone works quite well:

https://www.softwarert.com/recover-android-music/

Try it and let me know if it works?

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