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I have a Samsung Galaxy S4, Today it is not letting me hear…

Customer Question
I have a Samsung...

I have a Samsung Galaxy S4 , Today it is not letting me hear a dial tone when calling someone , than it drops the call because of signal problems.

Technician's Assistant: When did this sound problem start with your system?

I first noticed it about 1 hour ago. I made calls this morning and could hear the dial tone. Also it is not letting me send a text using the voice mode.

Technician's Assistant: Does it happen on all the handsets?

Not sure what you mean by that.

Submitted: 7 months ago.Category: Android Devices
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Answered in 3 hours by:
11/25/2017
Android Device Expert: Joel Kalman, Electrical Engineer replied 7 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 1,023
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Android Device Expert: Joel Kalman, Electrical Engineer replied 7 months ago

Who is your wireless carrier?

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Customer reply replied 7 months ago
Verizon
Customer reply replied 7 months ago
no calls please
Customer reply replied 7 months ago
OK, where is the answer to my question
Android Device Expert: Joel Kalman, Electrical Engineer replied 7 months ago

I was running a test to be sure of this statement: There is no dial tone on a cellular network.

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Customer reply replied 7 months ago
I mean when you are calling you hear the person's phone ringing that you are calling. On my cell phone there was just silence and than the call would drop.
Android Device Expert: Joel Kalman, Electrical Engineer replied 7 months ago

Okay. That makes sense. To what are you comparing the poor signal quality performance? Have you had good signal strength at this location before? On this smartphone?

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Customer reply replied 7 months ago
I have never had a problem with signal strength before with Verizon at my home. Maybe it is just a one time occurrence. It seems to be working now.
Android Device Expert: Joel Kalman, Electrical Engineer replied 7 months ago

Okay good. Please let me know if you have any more problems.

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