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My granddaughters ha e Kindle Fire HD8 and both are tied to…

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Hi. My granddaughters...

Hi. My granddaughters ha e Kindle Fire HD8 and both are tied to my Kindle. They are in NC and I'm in TX. One keeps freezing and my son tried to find out if there is too much on the device but my passwords isn't working. I logged into hers remotely and doing that froze my Kindle 10. Can you help?

Technician's Assistant: When did you last charge your Kindle?

Overnight. At 89% right now.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

On mine, yes. Do you want them to do that in NC? I'm sorry, should have said mine is fine now. Trying to figure out the kid's one.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Just that this a Fire, not a reader

Submitted: 8 months ago.Category: Android Devices
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Answered in 2 hours by:
11/25/2017
Android Device Expert: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 22,238
Experience: Android technician
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 8 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Android Device Expert: Josh, Technician replied 8 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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