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My Samsung Glaxy died on me recently on a trip and has been…

Customer Question
My Samsung Glaxy died...

My Samsung Glaxy died on me recently on a trip and has been 'selectively' charging ever since. I have to charge it with the same charger that came with my Galaxy Tab 6 some times. I wonder if this now the time to upgrade to a Galaxy 8.

Technician's Assistant: Have you done a hard reset on your Galaxy by holding down the power button until it vibrates or beeps?

Yes.

Technician's Assistant: Has there been any recent damage to your device (e.g. from dropping it or getting it wet)?

No

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I had to replace the Active fast charge that cane with the phone once before, and had to rely on the Tab's charger again. I thnik I would at this time replace the S6 with an S8 as my contract and payments are completed.

Submitted: 7 months ago.Category: Android Devices
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Answered in 58 minutes by:
11/24/2017
Android Device Expert: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,963
Experience: Android technician
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 7 months ago

I would recommend that you upgrade to the Galaxy S8.

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Android Device Expert: Josh, Technician replied 7 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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